Screencasting

I was just introduced to screencasting.
I'm really excited to try it out!

I write thousands of emails that are basically How To guides every year. By creating a screencast, I can now just link the enquirers to these guides, and maybe they will be able to browse through themselves saving everyone tons of time. Not that I mind speaking to anyone, and I love helping them out, but our email is unreliable and frustrating to use now, and to have everything gathered in a permanent place with visuals and audio, that is going to help a lot!

Now I just have to justify the purchase :)